Auto Reply
When a guest message is received from a booking platform, Hostvana uses the information in the “Templates” tab to reply to questions in a natural, human-like way.
Our Conversation view allows you to conveniently reply to all messages across all platforms in one place.
Our AI works as a team-member, backing-off when you are involved in a manual conversation, and only replying when no-one else has replied. It will attempt to reply to all messages and notify a human if it is unsure of the answer. Before sending a reply, the AI will provide the option to reject the message for a brief period.